Frequently Asked Questions About Warehousing & Fulfillment

Kube works with growing e-commerce brands, SMEs, overseas brands, and businesses that need warehousing and fulfillment support in Hong Kong.

We support B2C e-commerce, B2B / retail fulfillment, or a combination of both.

No. Kube does not require a minimum monthly order commitment.

This gives businesses more flexibility when order volumes are growing, seasonal, or fluctuate from month to month. Storage and other services used are still charged based on your actual operation and requirements.

Yes. Kube can support B2C e-commerce and B2B / retail orders from the same inventory operation.

The same stock can be used for individual online orders and larger retail, wholesale, or corporate orders, with different packing and dispatch requirements where needed.

Yes. Kube can support overseas brands that need a local warehousing and fulfillment operation in Hong Kong.

Your inventory can be stored locally and used to fulfill Hong Kong e-commerce, retail, B2B, and other agreed distribution requirements.

Storage pricing is based on your actual storage requirements rather than a fixed fulfillment package.

Factors such as storage volume, product characteristics, inventory level, SKU profile, and special handling requirements may affect the quotation.

Yes. Kube can manage inventory with multiple SKUs through our warehouse and inventory management system.

The setup will depend on factors such as SKU count, inventory volume, order profile, and how frequently individual products move.

Yes. Inventory from overseas suppliers can be delivered to Kube’s Hong Kong warehouse for receiving, checking, stocking, and subsequent fulfillment.

If international freight, customs clearance, or other special inbound arrangements are required, these can be discussed separately.

Our pick and pack service generally includes receiving the fulfillment instruction, picking the correct items, packing them according to the agreed requirements, and preparing the order for dispatch.

The workflow can be adjusted for different products, order types, packaging, shipping labels, inserts, and handling requirements.

Yes. Kube provides value-added services including special packing, inserts, labelling, repacking, kitting, and other customized handling.

The workflow and charges depend on the work required and will be confirmed before setup.

Yes. Kube can support businesses with changing order volumes, including seasonal periods, promotions, campaigns, and business growth.

For larger expected peaks, advance forecasts help us plan the required space, staffing, packing materials, and dispatch arrangements.

Where operationally possible, yes.

Feasibility depends on factors such as order volume, stock availability, cut-off time, packing requirements, and delivery arrangements. For unusual or high-volume urgent requests, contact our team as early as possible so we can confirm the arrangement.

Pricing is based on your actual operation.

We consider factors such as product type, SKU count, storage volume, inbound frequency, order volume, B2C / B2B mix, packing requirements, value-added services, and delivery or dispatch requirements.

No. Kube does not require clients to fit their operation into a fixed fulfillment package.

We prepare the service setup and quotation based on your actual warehousing, fulfillment, and handling requirements.

We typically need information about your products, SKU count, estimated storage requirement, inbound frequency, monthly order volume, B2C / B2B mix, packing requirements, and delivery needs.

Please also tell us about any labelling, kitting, repacking, inserts, or other special handling requirements.

Yes. Kube can connect with Shopify to support the order fulfillment workflow and reduce manual order handling.

The exact setup depends on your store configuration and operational requirements and will be confirmed during onboarding.

Yes. Kube can coordinate both local Hong Kong delivery and international shipping as part of the fulfillment operation.

Available courier services, shipping methods, transit times, and charges depend on the destination, shipment characteristics, and delivery requirements.

Tell us about your products, storage needs, order volume, sales channels, and any special handling requirements.

We will review your operation, discuss the proposed setup, and prepare a quotation based on your requirements. Once agreed, we can proceed with onboarding and inventory transfer.

Kube clients can communicate directly with our customer service and operations team for day-to-day coordination.

This helps clients handle stock movements, order changes, special packing, dispatch requirements, and other operational matters without unnecessary layers of communication.